Today was normal to start, but got very hectic as it started rolling. We started out by doing the catering orders, like we usually do. There were three to start, but right after we finished around 9:30 a.m. we received 4 more orders that people wanted all in the morning. One at 10:30, one a 11:30, one at 11:40, and one at 12:00. The original plan was for me to go with Sylvia, the main employee who does deliveries and help her, because we only delivered two orderers last time. With all of the new catering orders, Mr. Rukieh requested that I stayed at Schlotzsky's to help him and the other employees finish the orders because they were short on staff for the morning. It was crunch time the minute we started the orders. I got 20 mints for each order, one dozen cookies, soda and water, lemonade and ice tea, silverware, and chips. While I was doing this, we were also setting up boxed lunches to go, which are a box containing a sandwich, a bag of chips, a cookie, a mint, and a pickle spear. These are usually for people having a meeting who are on a time crunch, allowing them to serve food very fast. Once Sylvia got back, it was time to start the other sandwiches and wraps for the other catering orders. Not to mention that Schlotzsky's was now open so we also had to attend to regular customers. With hard work from me, Josh, Mr. Rukieh, Sylvia, and Amy, we were able to work through the unexpected hurricane of orders. Today was probably one of the busiest days that Schlotzsky's has had while I have been working there. This is due to the fact that there was no snow, cold temperatures, or high winds like all of the other days. With that being said, after the crazy rush we did to get the catering orders done, it continued until about 1:00 p.m. when lunch time was over. Since it was slow, Doug, the employee who does a lot of work at the drive-thru showed me how to restock everything and the benefits of doing it sooner than later. Since the day was so busy, we went through a lot of materials, such as straws, chips, cups, and napkins. Doug and I went to the back where all of the listed items are kept, and replaced them. This is not only beneficial for us due to the fact that we won't have to stay later to do it, but also for the next shift, so they aren't running around trying to do it themselves.
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| Boxed Lunches (there were 30 total) |
It was about 1:45 p.m. and almost time for me to go home, which is at 2:30 p.m. The rush of people had slowed down, so Mr. Rukieh showed me the way he does all of his scheduling for his employees and all of the forms that they have to sign once they become an employee. The way it works, is when each employee started working at Schlotzsky's, they had to sign forms such as: a general safety Schlotzsky's handbook saying that they read it over and understand possible dangers and what not to do. The next form that they have to sign is a US eligibility form stating that they are a US citizen, providing their birth certificate. The next form that they have to sign is a cash handling agreement, which states that they will count all of the items that people payed for and account for the money that they made and make sure it matches up with how much money is in each register drawer. This makes sure that Mr. Rukieh and Schlotzsky's are not getting stolen from. Last, they sign a form in which they write what days they can work consistently and what times they can work at. This gives Mr. Rukieh a general idea of when each staff member will work. Surely, they can call in and say they can't work certain days, but that is why he always has someone as a backup staff member to come in just in case. The schedules are posted 10 days in advance from when they will work, giving employees time to tell Mr. Rukieh last minute issues of why they can't work, so he can get another employee to fill in.
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| Work Schedule |
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| Hours & Days you can Work Form |
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| Cash Handling Form |
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| General Safety Form |
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| Secrecy Form |
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| Slicer Safety Forum |
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